代表取締役 社長執行役員 竹田 光広
We will also continue to provide security to our customers who are the providers of personal information by a reliable management system.
We will establish an operational system to protect personal information (customer information, personnel information, etc.) that derives from each business situation. We will handle personal information with care following company terms and standards decided internally, as described below.
(1) Collecting Personal Information
When collecting personal information, we will clarify the purpose of using the personal information and will use it appropriately and fairly in order to achieve the purpose of collecting the personal information.
(2) Using Personal Information
We will use personal information only under the condition that is agreed by the provider.
(3) Providing and Depositing Personal Information
When providing or depositing personal information to a third party, we will only do so under the agreed purpose of collecting personal information. Also, when we know in advance that we are providing or depositing personal information to a third party, we will ask the provider for agreement.
(4) Safety Policy
We will clarify the conditions to handle personal information and disseminate it throughout the company. By doing so, we will take necessary safety actions to prevent illegal access or loss, damage, alteration and leakage of personal information. Additionally, we will make necessary improvements according to reports from internal audit, examples of security problems, and requests from the information providers, etc.
(5) Disclosing/Amending/Eliminating Personal Information
We will disclose, amend, eliminate stop usage, erase, implement data portability or respond to an objection of provided personal information if required in an appropriate time limit and area.
(6) Observing Law
We will continue to improve our operation so that personal information is handled appropriately, and observe the laws and official notices that are applied to protect personal information.
Representative Director, Executive Officer and President
UNITED ARROWS LTD.
1. Types of Personal Data
(1) Personal Data that you provide to us
When exchanging business cards or contact information, we collect and process the Personal Data that you provide to us, including your company name, company address and department name, name, telephone number, mobile phone number and email address.
(2) Personal Data that we obtain from other sources
When you buy our products through the internet, we collect, process and share Personal Data including name, gender, age, address, member ID, registered country, selected language, details of products purchased (including, product name, purchase volume, price, composition, country of origin and HS code), order number, date of order, invoice number and freight cost, from our online trading platform.
2. Collection, use and disclosure of Personal Data
(1) Purposes of use of Personal Data
We collect, process and provide your Personal Data in order to achieve the purposes notified individually to you or set forth below. The legal basis for such processing is noted in brackets.
- to communicate with you concerning business transactions (consent and legitimate interest in maintaining our business relationship with you).
・For selling our products through the internet:- to confirm your order, deliver products to you and collect payments from you (consent and performance of contract);
- for accounting (consent and legitimate interest in running our business);
- for tax affairs (consent and legitimate interest in running our business);
- to provide after-sales service, including return of products (consent and performance of contract);
- to send you marketing communications and personalized offers (consent and legitimate interest in running our business); and
(2) Additional processing
In the case of processing the Personal Data for purposes other than the above, we will notify you in advance of such purposes of use and other matters as required by applicable laws.
You may withdraw such consent at any time; provided, however, that this will not affect the lawfulness of any processing carried out before your withdrawal of such consent.
In obtaining Personal Data from you under the age of twenty (20), we will, at all times, ask for your guardian’s consent or the consent authorized by the guardian. In the event that anyone under the age of twenty (20) wishes to buy our products, we ask them to make sure that consent is given or authorized by their guardian.
(4) Necessity of providing Personal Data
The Personal Data that you are to provide is necessary in order for us to provide our services to you. Therefore, there may be cases where you will not be able to use the services if you have not provided such Personal Data to us.
(5) Retention period
We will retain your Personal Data for as long as such data is necessary to provide the services to you, but we will promptly delete the same in the case such data is no longer needed.
(6) Transfer of Personal Data
We may provide your Personal Data to third parties such as our subsidiaries and affiliates, cloud vendors, outside contractors and professionals (including tax firms and law firms), etc., and your Personal Data will be processed by such third parties in order to carry out the purposes of use specified above.
As a result, your Personal Data may be transferred to entities in countries or jurisdictions outside the EEA (including, without limitation, Japan).
Please note that such countries or jurisdictions may not have the same data protection laws as the EEA, and many of the rights provided to data subjects in the EEA will not be given. In addition to the above, in the case that we provide your Personal Data to any third party located in a country or jurisdiction outside the EEA, we will ensure that adequate measures are taken concerning the protection of your Personal Data.
3. Data subject’s rights
You may make a request to us for access to, correction or deletion of, or restriction of processing of your Personal Data, and may make a request for data portability with regard to your Personal Data retained by us. When we receive a request based on the right specified above, we will conduct any necessary investigation without delay and provide you or a nominated third party with the Personal Data or respond to such rights without delay.
Please note that you may raise an objection to the data protection authorities having jurisdiction over us or the location of your domicile with regard to the processing of your Personal Data.
UNITED ARROWS LTD.
[Department] Customer Support
[Address] 3-28-1 Jingumae, Shibuya-ku, Tokyo 150-0001 Japan
[Email address] CS-GDPR@united-arrows.co.jp
[Phone number] +81-3-5785-6325
Effective date: October 1, 2018
UNITED ARROWS LTD. President/CEO：Mitsuhiro Takeda
お客様相談室(フリーダイヤル 0120-011-031 土曜、日曜、年末年始を除く 午前10時～午後6時30分）