Privacy Policy

The Company collects personal information and uses the collected information to the extent necessary for the following purposes. If the Company uses personal information beyond the scope of the following purposes, the Company will obtain the prior consent of the relevant Data Subject by an appropriate method:

(1) Personal information of customers

• (i) Verification of the customer;
• (ii) Proper operation and provision of the Company’s services;
• (iii) Confirmation of a product order, delivery of the product, communication and application processing;
• (iv) Provision of after-sales services such as the repair of products;
• (v) Management of members, such as admission and withdrawal procedures;
• (vi) Distribution of email newsletters to those who wish to receive them, operation of a loyalty program, etc. and provision of information on various services, such as conducting a questionnaire survey;
• (vii) Marketing analysis (referring to sales result analysis and access analysis, etc.);
• (viii) Introduction, announcement and publicity of information on new products and services provided by the Company;
• (ix) Response to inquiries about products and services (referring to layaway, repair and delivery, etc.) provided by the Company and the history of credit card use;
• (x) Investigation of the access history and use status of members;
• (xi) Response to fraudulent acts; and
• (xii) Other improvement of services.

(2) Personal information of employees, officers (directors and executive officers) and candidates therefor

• (i) Business communication, preparation of a list of members, various procedures required by law and other employment management;
• (ii) Payment of remuneration, tax procedures, provision of employee benefits and health management; and
• (iii) The Company’s recruitment activities and PR activities, including promotional activities.

(3) Personal information of shareholders

• (i) Exercise of rights and performance of obligations under the Companies Act or other laws and regulations;
• (ii) Provision of information on the delivery of shareholder benefit gifts and shareholder benefit services from the Company to persons with shareholder status;
• (iii) Implementation of various measures to facilitate the relationship with shareholders;
• (iv) Management of shareholders such as preparation of shareholder data; and
• (v) Execution of a plan by the Company.

The Company prevents unauthorized access to, as well as the loss, destruction, alteration, leakage, etc. of personal information by clearly establishing regulations for handling personal information, ensuring that employees are fully aware of such regulations and taking necessary security measures. If the regulations are required to be improved as a result of an internal audit, an actual security accident, indication or request from a Data Subject, etc., the Company will promptly correct the regulations.

The Company will strictly manage personal information and will not disclose or provide any personal data to a third party without the relevant Data Subject’s consent unless:

• (1) Disclosure is required to protect human life, person or property and it is difficult to obtain the Data Subject’s consent;
• (2) Disclosure is specifically required to improve public health or promote the sound development of children and it is difficult to obtain the Data Subject’s consent;
• (3) The Company is required to cooperate with national organizations or local public bodies, or a person to whom services are outsourced by them, in performing their statutory administrative work and obtaining the Data Subject’s consent is likely to hinder the performance of such administrative work;
• (4) The Company outsources all or part of the handling of personal information to a third party to the extent necessary to achieve the purpose of use of personal information in order to perform its business smoothly;
• (5) Personal information is provided in conjunction with business succession due to a merger or other reasons;
• (6) The Company jointly uses personal information with specific persons and notifies the Data Subject in advance of the joint use of personal information, items of personal information to be jointly used, the scope of persons who will jointly use the personal information, the purpose of use by such persons, and the name and address of the person responsible for the management of the personal information (if the person is a corporation, the name of the representative) or makes such information easily available to the Data Subject; or
• (7) Where otherwise permitted by laws and regulations.

The Company may outsource all or part of the handling of personal information to a third party to the extent necessary to achieve the purpose of use of personal information. In this case, the Company will, in addition to fully assessing the qualification of the outsourcee, prescribe matters concerning confidentiality obligations in executing an agreement with the outsourcee and provide necessary and appropriate supervision of the outsourcee.

The Company may jointly use personal information for the following purposes and within the following scope to the extent necessary to achieve the purpose of use of personal information.

(1) Purpose of joint useThe same purposes as those set forth in Article 1.

(2) Scope of personal information to be jointly used

• (i) Customers: Name, date of birth, sex, address, telephone number, email address, status of use of the Company’s services, purchase history, etc.
• (ii) Employees, officers and candidates therefor: Name, date of birth, sex, address, telephone number, email address, background, personnel evaluation, etc.

(3) Scope of persons who jointly use personal information The Company’s group companies
(https://www.united-arrows.co.jp/en/ir/store/)

(4) Person responsible for the management of personal information UNITED ARROWS LTD. (Representative: Yoshinori Matsuzaki)

• If the Company is requested by a Data Subject to provide notice of the purpose of use of his/her personal data possessed by the Company that can identify the Data Subject, the Company will provide such notice to the Data Subject without delay; provided, however, that in any of the following cases, the Company may not disclose all or part of the purpose. If the Company decides not to disclose it, the Company will notify the Data Subject to that effect without delay:

  • (1) The purpose of use of personal data possessed by the Company is obvious;
  • (2) Giving notice of the purpose of use to the Data Subject is likely to harm the Data Subject’s or a third party’s life, person, property or other rights or interests;
  • (3) Giving notice of the purpose of use to the Data Subject is likely to infringe the Company’s rights or interests
  • (4) The Company is required to cooperate with national organizations or local public bodies in performing their statutory administrative work and giving notice of the purpose of use to the Data Subject is likely to hinder the performance of such administrative work;

• If the Company is requested by a Data Subject to disclose his/her personal data possessed by the Company that can identify the Data Subject, the Company will disclose the relevant personal data to the Data Subject without delay; provided, however, that if the disclosure may result in any of the following cases, the Company may not disclose all or part of the relevant personal data. If the Company decides not to disclose it, the Company will notify the Data Subject to that effect without delay:

  • (1) The Data Subject’s or a third party’s life, person, property or other rights or interests are likely to be harmed; or
  • (2) The Company’s proper performance of its business is likely to be significantly interfered with.

• In other cases that may result in the Company breaching laws and regulations; the provisions of the preceding paragraph apply mutatis mutandis to the case where the Company is requested by a Data Subject to disclose records provided by a third party related to personal data that can identify the Data Subject (excluding those for which revealing the existence of the records may result in any of the following cases; the same applies hereinafter):

  • (1) The Data Subject’s or a third party’s life, person or property is likely to be harmed;
  • (2) An illegal or wrongful act is likely to be promoted or triggered;
  • (3) National security is likely to be harmed, a relationship of trust with another country or an international organization is likely to be damaged, or it is likely to cause a disadvantage in negotiations with another country or an international organization; or
  • (4) The prevention, suppression or investigation of crimes, and the maintenance of public safety and public order are likely to be impeded.

• If personal data possessed by the Company that can identify a Data Subject is incorrect, the Company will, upon request from the Data Subject, correct, add to or delete the personal data in accordance with the procedures prescribed by the Company (such act shall be hereinafter referred to as “Correction, Etc.”).

• Upon receiving a request from the Data Subject as set forth in the preceding paragraph, if the Company determines that the Company needs to comply with such request, the Company will make Correction, Etc. of the relevant personal information and notify the Data Subject thereof without delay. If the Company decides not to make Correction, Etc., the Company will notify the Data Subject to that effect without delay.

• If the Company is requested by a Data Subject to suspend the use of personal data possessed by the Company that can identify the Data Subject or to delete such personal data, based on the allegation that the personal data falls under any of the following items (such suspension of use or deletion shall be hereinafter referred to as “Suspension of Use, Etc.”), the Company will conduct a necessary investigation without delay, perform the Suspension of Use, Etc. of the relevant personal data possessed by the Company to the extent necessary based on the results of the investigation and in accordance with laws and regulations, and notify the Data Subject of the performance of the Suspension of Use, Etc. (or a decision not to perform the Suspension of Use, Etc., if applicable); provided, however, that if the Suspension of Use, Etc. of personal data possessed by the Company would require a significant amount of expenses or is otherwise impracticable and if the Company can take an alternative measure necessary to protect the Data Subject’s rights and interests, the Company will take such alternative measure.

  • (1) The personal data has been handled beyond the scope of the purpose of use (or the purpose of use before succession if the personal data has been obtained in connection with business succession);
  • (2) The personal data contains personal information obtained by deception or other wrongful means or special care-required personal information obtained without the Data Subject’s consent (excluding that obtained pursuant to laws and regulations);
  • (3) The personal data has been used in a way that is likely to promote or trigger an illegal or wrongful act;
  • (4) The personal data possessed by the Company that can identify the Data Subject no longer needs to be used;
  • (5) A leakage, loss of, or damage to, (“Leakage, Etc.”) personal data containing special care-required personal information occurs or is likely to occur;
  • (6) A Leakage, Etc. of personal data that may cause property damage as a result of the wrongful use of the personal data occurs or is likely to occur;
  • (7) A Leakage, Etc. of personal data, which may have been made for a wrongful purpose, occurs or is likely to occur;
  • (8) A Leakage, Etc. of personal data of more than a thousand Data Subjects occurs or is likely to occur; or
  • (9) The handling of the personal data possessed by the Company is likely to harm the Data Subject’s rights or legitimate interests.

• If the Company is requested by a Data Subject to suspend the provision to a third party of personal data possessed by the Company that can identify the Data Subject, based on the allegation that the personal data falls under any of the following items, the Company will conduct a necessary investigation without delay, suspend the provision to the third party of the relevant personal data possessed by the Company to the extent necessary based on the results of the investigation and in accordance with laws and regulations, and notify the Data Subject of the suspension (or a decision not to suspend the provision to the third party, if applicable); provided, however, that if suspension of the provision to a third party of personal data possessed by the Company would require a significant amount of expenses or is otherwise impracticable and if the Company can take an alternative measure necessary to protect the Data Subject’s rights and interests, the Company will take such alternative measure.

  • (1) The personal data possessed by the Company that can identify the Data Subject has been provided to a third party in breach of Article 3 hereof; or
  • (2) In the case of Items 4 through 9 of the preceding paragraph.

• The Company will respond to a request from a Data Subject for the disclosure of personal data possessed by the Company, notice of the purpose of use, Correction, Etc., Suspension of Use, Etc. or suspension of provision to a third party, or disclosure of records provided by a third party related to personal data that can identify the Data Subject (“Disclosure, Etc.”) unless:

  • (1) It cannot be confirmed that the Data Subject is the person to whom the personal data belongs;
  • (2) The attorney’s power of attorney cannot be confirmed; or
  • (3) In other cases where Disclosure, Etc. may be avoided pursuant to laws and regulations.

• If a Data Subject requests Disclosure, Etc. as set forth in the preceding paragraph, the Data Subject shall make a request pursuant to the following procedures:

  (1) Destination of request for Disclosure, Etc.

  Customer Service Desk of the Company
  1-19 Akasaka 8-chome, Minato-ku, Tokyo, 107-0052
  Toll-free number: 0120-559-652, excluding Saturdays, Sundays, National holidays, year-end and new-year holidays (10:00 - 17:00)
  * Business days and working hours may be changed. Please check for any changes on the Company’s official website.

  (2) Procedures for disclosure

  • (i) Via mail or email: Please fill out a form designated by the Company and send it to the Company; or
  • (ii) By telephone: Please provide the Company with the same details as those to be filled out on the form set forth in (i) above by telephone.

  (3) Method of identity verification upon request for Disclosure, Etc.

  • (i) Via mail or email: A driver’s license, an individual number card (only the front side), a copy of an official certificate with a face photo such as a passport; or
  • (ii) By telephone: Information from which the Company can determine that the Data Subject is the person to whom the relevant personal data belongs, including name, address, date of birth, telephone number.

  (4) Request by an agent for Disclosure, Etc. If the person who requests Disclosure, Etc. is a statutory representative of a Data Subject or a minor who does not have sufficient ability to make a proper judgement or an adult ward, or an attorney-in-fact engaged by the Data Subject to make a request for Disclosure, Etc., the person needs to submit the following certificates in addition to the documents set forth in the preceding item:

  (i) If the person is a statutory representative:

  • Any document issued within the past 90 days that certifies the person’s qualification, such as a copy of a family register, an abstract of a family register, a certificate of registered information; and
  • A driver’s license, passport or other document that certifies that the person is a legal representative.

  (ii) If the person is an attorney-in-fact:

  • A power of attorney signed and sealed by the Data Subject, a certificate of a seal impression (of the seal used for the power of attorney) or other document that certifies the attorney’s power of attorney
  • A driver’s license, passport or other document that certifies that the person is an attorney-in-fact.

  (5) Fee for requesting notice of the purpose of use and for disclosure of personal data possessed by the Company and records provided by a third party

  The fee for making a request is 800 yen (including postage for registered mail). Please send a postage stamp(s) in the amount of 800 yen together with the application documents. If the fee is underpaid, the Company will notify the applicant thereof. Please pay the deficiency within the prescribed period. If the deficiency is not paid within said period, the Company will deem that no application has been made.

  * Actual expenses such as a fee for the issuance of a certificate, postage fees and travel expenses shall be borne by the applicant.

  (6) Method of response to request for disclosure and notice of the purpose of use Disclosure or notice will be made by the method designated by the Data Subject or his/her agent; provided, however, that if disclosure by such method would require a significant amount of expenses or is otherwise impracticable, the Company will make such disclosure or notice by delivering a document.

The Company reviews the content of this Privacy Policy, as appropriate, and endeavors to improve it. The content of this Privacy Policy may be amended unless otherwise prescribed by laws and regulations or other provisions of this Privacy Policy. An amended privacy policy shall take effect when Data Subjects have been notified by the method prescribed by the Company or when it is published on the Company’s website.

The Company complies with applicable laws, regulations, directives and other various rules in handling personal information and works on continual improvement to ensure that personal information is properly handled.

The Company will receive complaints and consultation from Data Subjects in connection with the handling of personal information, and properly and promptly respond thereto. In addition, the Company will promptly and properly respond to a request from a Data Subject for the disclosure, correction, addition to, deletion, use or non-provision, etc. of personal information.

If you have an inquiry about the Company’s handling of personal information, please contact: Customer Service Desk of the Company
Toll-free number: 0120-559-652, excluding Saturdays, Sundays, National holidays, year-end and new-year holidays (10:00 - 17:00)
* Business days and working hours may be changed. Please check for any changes on the Company’s official website.