FAQ

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  • Q.What are the Company's disclosure schedules with respect to monthly sales data and announcements regarding financial results?

    A.

    The Financial Calendar section of this website shows the Company’s principal IR-related events throughout the year.

    – The date of announcements may fluctuate according to disclosure rules and regulations.
    – Details of the Company’s financial results are announced on a quarterly basis.
    – Details regarding the previous month’s sales are announced around 3:00 pm on the second business day of each month.

  • Q.What are the industry terms needed to understand UNITED ARROW’s business operations?

    A.

    Select shops
    Select shops are stores that provide customers with products procured from all over the world, based on unique brand concepts and the discerning judgment of their buyers.

    Markets in which the UNITED ARROWS Group operates
    The UNITED ARROWS Group classifies the apparel market into two broad categories: the volume market, which mainly consists of relatively low-priced daily clothing, and the trend-conscious market, which is for consumers who are highly sensitive to fashion trends. The main thrust of the Group’s business activities is directed toward the latter trend-conscious market. As such, our customer base is made up of consumers who have a strong interest in and want to enrich their lives through fashion. Specific operating activities are driven by an awareness of this customer segment.
    The trend-conscious market has been further subdivided into the high-end market, which is comprised of luxury brands; the trend-conscious market and the basic trend-conscious market, which are served through select shops, department stores and urban-type stores specializing in apparel; and the new basic trend-conscious market, which is catered to by fashionable casual specialty stores and specialty clothing stores in suburban areas. Specific brands are developed targeting each of these segments.

    The high-end market
    The high-end market is a definition unique to UNITED ARROWS LTD. It refers to the pinnacle of the overall trend conscious market. Dealing mainly in luxury brands, it is the domain of such Group businesses as CHROME HEARTS operated by CHROME HEARTS JP, GK, BLAMINK overseen by Designs & Co., and DRAWER administered by UNITED ARROWS LTD.

    The trend-conscious market
    Based on the unique definition of UNITED ARROWS LTD., the trend-conscious market is comprised of relatively high-priced brands among those sold in select shops, depertment stores and urban-type stores specializing in apparel. This market is where we offer our core UNITED ARROWS and BEAUTY&YOUTH UNITED ARROWS brands.

    The basic trend-conscious market
    The basic trend-conscious market is again a definition coined by the Company. This market mainly covers reasonably priced items sold through select shops, department stores, and urban-type stores specializing in apparel. UNITED ARROWS green label relaxing plays a leading role in the basic trend-conscious market.

    The new basic trend-conscious market
    The new basic trend-conscious market reflects the recent growing maturity in fashion consumption trends. It has been newly defined by the Company and forms a part of the trend-conscious market. Offering a sense of affordability, this market boasts highly fashionable items covering casual and suburban area specialty clothing store tastes. Most active in the new basic trend-conscious market is the Group’s COEN brand operated by COEN CO., LTD.

    Related Links

    Our Business Model

    Overview of the Retail Apparel Market

     

    UNITED ARROWS University
    The UNITED ARROWS University is a unique, internal training program. The University offers corporate philosophy trainings that helps to foster a mindset based on UNITED ARROWS LTD.‘s corporate philosophy. At the same time, participants are schooled in customer service techniques as well as measuring, descriptive labeling, and consumer motivation.

    Sales Master
    Sales Master is a title bestowed on excellent sales specialists. We accredit those who exhibit a good balance between qualitative attributes, such as winning the endorsement of multiple customers with their personal charm, and quantitative attributes, such as sales performance, with the aim of elevating the position of sales staff. The Sales Master title is applicable for two years, during which the titleholder receives preferential treatment in terms of remuneration and is required to continue acting as a role model for other employees. In April 2016, we established four levels to revise the system so that it would come to be viewed as a career path target for sales staff, and its recognition increased as a result. As of June 2016, 100 people, or between 2% and 3% of all sales personnel, were acting as Sales Masters.

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